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Frequently Asked Questions
How do I upload my feedback data?
Navigate to the Upload page in your dashboard, select your CSV file, and click upload. Make sure your file follows our required format.
What file formats are supported?
We currently support CSV and TXT files. Your file should include a column with customer feedback text.
How accurate is the sentiment analysis?
Our AI-powered analysis provides high accuracy sentiment detection. Results may vary based on the quality and clarity of the feedback text.
Can I export my analysis results?
Yes, you can export your analysis results in various formats including CSV, JSON, and PDF from the Analytics page.
What are the subscription limits?
Free plans include 100 feedback entries per month. Pro and Business plans offer higher limits. Check the Pricing page for details.
How do I cancel my subscription?
You can manage your subscription from your account settings. Cancellations take effect at the end of your billing period.
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